1. What does Timexity offer?
Timexity offers a selection of handbags, including totes, crossbody bags, shoulder bags, and other timeless styles. Each product is curated with a focus on durability, functionality, and elegant design to suit your everyday needs.
2. Do you ship within the United States?
Yes. We provide free standard shipping on all orders across the United States. There are no minimum purchase requirements or hidden shipping fees.
3. How long does delivery take?
Total delivery time includes 1–2 business days for order handling and 5–8 business days for shipping. Most customers receive their orders within 6 to 10 business days from the date of purchase.
4. What is your order processing cut-off time?
Orders placed before 6:00 PM EST (Monday to Friday) are processed the same business day. Orders placed after the cut-off time are processed on the next business day.
5. How can I track my order?
Once your order is shipped, a tracking number and courier details will be sent to your email. You can use this tracking link to monitor your shipment status at any time.
6. What is your return policy?
We accept returns within 30 days of delivery for items that are unused, undamaged, and returned in their original packaging with tags attached. To initiate a return, please contact support@timexity.store. Return shipping costs are the customer’s responsibility unless the item arrived defective or incorrect.
7. Can I cancel or change my order after placing it?
If your order has not yet been processed, we will gladly cancel or update it upon request. Please contact support@timexity.store as soon as possible. Once your order is processed or shipped, cancellations are no longer possible, but you may request a return after delivery.
8. What if my item arrives damaged or incorrect?
If you receive a product that is damaged or not what you ordered, please notify us within 48 hours of delivery. We will arrange a replacement or issue a full refund in accordance with our return policy.
9. How do I contact customer support?
You can reach our support team via email at support@timexity.store. We aim to respond to all inquiries within 24 business hours, Monday to Saturday. Please include your order number and full name to help us assist you efficiently.
10. Are taxes included in the product price?
Yes. All prices listed on our website are inclusive of applicable state and local taxes. The total amount shown at checkout is the final amount you will be charged — no additional or hidden fees.
11. Do you ship internationally?
Currently, we offer shipping within the United States only. We may expand our shipping coverage in the future, and all updates will be shared through our website and social media platforms.
Contact Us
Business Hours: 9:00 AM to 6:00 PM
Business Contact: +1 (719) 665-1882
Business Mail: support@timexity.store
Business Address: 2513 Rosa Rita Dr, League City Texas 77573, United States