Effective Date: 1 September 2025
At Timexity, we value our customers’ trust and are fully committed to protecting their privacy. This Privacy Policy outlines in complete detail how we collect, use, disclose, store, and protect your personal information when you visit our website, interact with us, or make a purchase through www.timexity.store (referred to as “the Site”). Our goal is to maintain a relationship based on transparency, security, and choice. By using our Site, you consent to the practices described in this policy.
1. Information We Collect from You
When you use our Site, we collect various types of information to fulfill your order, personalize your experience, and ensure secure transactions. This information may be collected directly from you (such as when you place an order) or automatically through your browser and device.
Personally identifiable information we collect includes your full name, email address, shipping address, billing address, phone number, and payment method (such as your credit card or PayPal details, though these are processed securely and not stored on our servers). This information is collected when you place an order, sign up for our newsletter, or contact customer service.
In addition to direct information, we also collect device-specific data, including your IP address, browser type, time zone, operating system, referring website or URL, and information about how you interact with our Site. This data helps us protect our website from fraud and optimize the user experience.
We also collect order history and behavior data, such as the items you purchased, items in your cart, product pages visited, and dates and times of visits. This allows us to improve our store offerings, track purchase trends, and deliver better customer service.
2. Why We Collect Your Information
We collect and use your personal data for legitimate business purposes. The main reason we collect your information is to successfully process your orders and provide you with customer service. This includes confirming your order, processing payment, arranging shipment, providing order tracking, and handling returns or refunds.
Additionally, we use your data to provide personalized services such as product recommendations and marketing offers, if you’ve opted in to receive promotional content. Your information also helps us detect fraudulent transactions, unauthorized access, or policy violations on our platform.
Furthermore, we use website analytics and behavioral data to improve our product catalog, website navigation, speed, responsiveness, and marketing effectiveness. Understanding how customers interact with the store helps us continuously optimize your shopping experience.
3. Sharing of Your Information
We respect your privacy and do not sell or rent your personal information to any third parties under any circumstances. However, in order to operate our business efficiently, we may share your information with selected trusted partners who help us deliver services on our behalf. These partners include:
- Woocommerce, our ecommerce platform, which securely hosts and processes your data.
- Payment processors such as PayPal, Stripe, and Shop Pay, which collect payment information to complete transactions.
- Shipping carriers and logistics providers who need your name and address to deliver your purchases.
- Marketing and analytics services like Google Analytics, which help us understand user behavior and improve website performance.
- Email marketing platforms, such as Klaviyo or Mailchimp, if you’ve subscribed to receive offers and newsletters.
Each of these third parties only receives the information necessary for their specific role and are required by contract and law to keep your data secure and confidential.
4. Data Retention Policy
We only retain your personal information for as long as it is necessary for the purposes listed above. This means we will keep your order and transaction information for as long as needed to comply with accounting, legal, or tax obligations. For example, if you place an order, your information will be stored in our order records for audit, refund, or chargeback protection purposes for a minimum of 3–7 years, depending on applicable laws.
Marketing and browsing behavior data is retained for as long as you maintain an account or remain subscribed to our services. If you unsubscribe from marketing communications or delete your account, we will stop using your data for promotional purposes but may retain a record for compliance.
If you want your information to be deleted entirely from our system, you can email us at support@timexity.store with a formal request. We will process your request in accordance with local data protection laws.
5. Use of Cookies and Tracking Technologies
Our website uses cookies, pixels, tags, and similar technologies to enhance the user experience, track behavior, and deliver personalized services. Cookies are small files stored on your browser or device that allow us to remember your preferences, keep you logged in, analyze traffic patterns, and serve relevant advertising.
We use several types of cookies:
- Essential cookies help the website function properly, such as remembering items in your cart or allowing secure logins.
- Analytical cookies collect data about how visitors use our Site, which pages are most visited, and how users navigate.
- Marketing cookies are used to track visitor activity and serve ads on platforms like Google and Facebook based on your browsing behavior.
By continuing to browse our website, you consent to our use of cookies. However, you may disable or manage cookies in your browser settings at any time. Note that disabling cookies may limit some website features.
6. Your Privacy Rights (United States)
As a customer in the United States, depending on your state of residence, you may have certain legal rights regarding your personal information. These include:
- The right to access the personal data we have about you
- The right to correct inaccurate information
- The right to request deletion of your personal data
- The right to opt-out of marketing and promotional emails
- The right to limit the use of your sensitive personal information
If you would like to exercise any of these rights, you may contact us at support@timexity.store. We may require verification of your identity before proceeding with any such request.
7. Third-Party Websites and Links
Our website may include links to third-party websites or services such as Instagram, Facebook, or external blogs. Please be aware that this Privacy Policy does not apply to those third-party platforms. We are not responsible for their content, data practices, or privacy standards. We encourage you to read their respective privacy policies before providing them with any personal information.
8. Children’s Privacy Protection
Timexity does not knowingly collect any personal information from individuals under the age of 13. Our products and services are intended for adults. If we become aware that we have unintentionally collected data from a child without parental consent, we will immediately delete such information from our records. If you believe a child under 13 has provided personal information on our site, please contact us at support@timexity.store.
9. Data Security Measures
We take strong precautions to protect the personal information you share with us. Our website uses SSL encryption (https) to secure all data transmission. Sensitive information like payment details is processed through certified and PCI-compliant gateways and is never stored on our servers.
In addition, we use internal firewalls, strong access controls, 2-step authentication for admin access, and real-time security monitoring to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage method is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account login credentials. Please notify us immediately if you believe your account has been compromised.
10. Changes to This Privacy Policy
We reserve the right to update, revise, or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date” at the top. It is your responsibility to review the policy periodically. Continued use of our website after changes have been made constitutes your acceptance of those updates.
11. Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your rights, please contact our privacy team using the details below:
Business Hours: 9:00 AM to 6:00 PM
Business Contact: +1 (719) 665-1882
Business Mail: support@timexity.store
Business Address: 2513 Rosa Rita Dr, League City Texas 77573, United States